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Frequently Asked Questions

How Can We Help?

Find answers to common questions about our products, ordering process, and research compliance.

Products & Quality

All peptides are verified to 99%+ purity through independent HPLC analysis and mass spectrometry. Each product has a Certificate of Analysis available for download, documenting exact purity levels.

Yes. Every batch is independently tested by accredited analytical laboratories. We use Janoshik Analytical for verification, and results are available as downloadable COAs.

Our peptides are supplied as lyophilized (freeze-dried) powder in sealed vials. This ensures maximum stability and shelf life for research applications.

Store lyophilized peptides at -20°C for long-term storage. Once reconstituted, store at 2-8°C and use within the timeframe specified on the product documentation.

Orders & Shipping

We currently ship across Canada. All orders are shipped in temperature-controlled packaging to maintain compound integrity during transit.

Standard shipping within Canada takes 2-5 business days. Expedited options are available at checkout.

Yes. We offer tiered pricing on multi-vial packs (5-pack and 10-pack options with 10-20% savings). For larger wholesale inquiries, please contact us directly.

Due to the nature of research compounds, all sales are final and we do not accept returns. If you experience any issues with your order, please contact our support team and we will work with you to resolve it.

Research & Compliance

No. All products sold by Eppix Labs are strictly for in-vitro research and laboratory use only. They are not intended for human or animal consumption, therapeutic applications, or self-administration.

Our products are available to verified researchers, academic institutions, and licensed laboratories. By purchasing, you confirm that products will be used for legitimate research purposes.

A COA is a document from an independent laboratory confirming the identity, purity, and quality of a specific batch. Every Eppix Labs product includes a COA. Certificates are emailed to you with your order confirmation and can also be downloaded from the product page.

Need More Help?

Still have questions?

Our team is happy to assist with product inquiries, order support, or wholesale questions.

For Research Use Only

All products sold by Eppix Labs are intended strictly for in-vitro research and laboratory use. They are not intended for human or animal consumption, therapeutic use, or any form of self-administration. By purchasing, you confirm that products will be used in accordance with applicable regulations.